The quickest way to reach us is from inside the app: Profile → Settings → Help & Support. Your request is linked to your account, and you can follow its status and reply in the same thread.
Pick the route that matches what you need — it reaches the right people faster.
Someone is in danger? Call your local emergency number first. Safety Center in the app has a Call emergency services button, and reports involving imminent danger, suspected child exploitation or an open photo room or topic room are escalated for immediate human review.
Profile → Settings → Help & Support, or Support at the top of Messages. Choose a topic — Safety center, Account & access, Diamonds & purchases, Refund requests, Reports, Age checks, Accessibility or Privacy & data — and your mail app opens with an email to us that already includes your user ID and app version.
We answer every message by email, usually within two working days.
Data-right requests can also be made in the app under Profile → Settings → Privacy and GDPR.
Point of contact for authorities and users under the Digital Services Act.
Four things turn a long back-and-forth into one reply.
Diamonds are added as soon as Apple confirms the purchase. If the app closed during the purchase, open it again while signed in to the same account and the diamonds are added automatically — each App Store transaction is credited only once. If they still don't appear, choose Diamonds & purchases in Help & Support and send us the Apple order ID from your receipt email.
Purchases are processed by Apple through the App Store, and refund eligibility follows Apple's rules: request a refund at reportaproblem.apple.com. Help & Support → Refund requests in the app opens that page too. See the Diamond & Virtual Gift Rules.
Profile → Settings → Permissions shows the current state of the camera and photo access. If you declined it earlier, turn it back on in your device settings:
You only need the camera to take a photo — picking photos from your library, messaging and joining rooms work without it. Minglea never uses the microphone.
Open the menu on their profile, a message, a photo room or a topic room and choose Report. Our safety team reviews every report within 24 hours, and Profile → Settings → My reports lists what you've sent. Blocking closes your conversation and hides you from each other — and it doesn't cancel a report you've already made.
Email yashmehta009@icloud.com within 14 days from the address on your account and tell us which decision you mean. A qualified person looks at it again, and the outcome always comes with reasons. Details are in the DSA Transparency Notice.
Use the same email address and password you signed up with on this iPhone. Each email address belongs to one account. Your password is kept on your iPhone, so it can't be reset by email — if you forgot it, write to yashmehta009@icloud.com and tell us the address you used.
Minglea follows your iPhone's language: English, العربية, Español, हिन्दी or Türkçe. To change it, go to Settings → Minglea → Language on your iPhone. Profile → Settings → Language is where you list the languages you speak, which appear on your profile.
You can do it yourself, inside the app.
Unused diamonds are lost and are not refunded. We may retain limited safety, fraud, tax, or legal records after your request: safety evidence is kept for up to 18 months, tax records for 10 years.
Need a hand? Open Help & Support → Privacy & data in the app, or email yashmehta009@icloud.com from the address on your account.
Just want a break? Profile → Settings → Log out keeps everything as it is.
The FAQ covers the quick questions. For anything else, email us — include the email you sign in with and we can usually answer in one reply.
Minglea